Customer Experiences Made Easy.

Great customers are not born, THEY ARE MADE through great  experiences dealing with your home service business

are you tired of this customer?

" I want you here in an hour and I expect a good price!"

We all know THIS CUSTOMER…

The one that has:

want this customer instead?

"I'm willing to wait for the RIGHT contractor"

We all dream of THIS CUSTOMER…

The one that:

Mapping out your customer experience

With easy to implement strategies and tech for your business, creating an unforgettable and review worthy customer experience has never been easier.  

If you have skills and passion in your small business, I will show you how to share that value without adding to your to do list.

Janine Chambers

Customer Experience Coach For Home Services

the industry is changing

Why Customer Experience Should Be Your Number One Priority

It's Become Expected

While it might seem unfair to be held to the expectations  E-commerce giants have set for us, the tools are out there.  

It isn’t impossible to implement some of the tactics and technology that makes them a ton of money and it can do the same for you.

It Pays For Itself

Any investment you make in your customer experience WILL come back to you.

Today’s consumers are NOT price obsessed.  New and upcoming home owners are willing to pay for a great experience and quality products and services.

It's Easy To Do

Making changes in your business and processes may seem like a giant task but you only have to focus on kicking ass one job at a time! 

This process is all about building consistent customer service and expectations and the rewards come instantly.

keep it simple

New Concepts.
Better Experiences.

01

Educate

Be the expert your customer wants to hire

I think we can all see through the smoke of todays sales tactics and funnels at this point.

Today's customers are all about hiring authentic, knowledgeable contractors that are passionate about what they do.

02

Communicate

Don't be the contractor people are scared to work with

Don't be the contractor that shows up unannounced, requires constant follow ups, or just no-shows all together.

Utilize tools to schedule your jobs and communicate visits with your customers automatically.

03

Deliver

Set expectations and stick to them no matter what

Set clear expectations for yourself and for your customers on what they can expect from your service.

Put an end to customers trying to micromanage your work and schedule by sharing how YOU do business.

Are you ready to create a review worthy service?

The secret to your success

SUCESS LIES WITHIN EVERY CUSTOMER EXPERIENCE

Focusing on your customers experience is something everyone in your home service business can accomplish.

Added Benefits For Your Business

Improved Employee Morale

Giving your customers a great experience from the first touch means you aren't sending your techs into a war zone.

Loyal Customers = Less Ads

The endless search for leads decreases because your customers will be happy to work with you again.

More Referrals

A customers experience with your business determines their likelihood of referring another person to your business.

Getting Paid On Time

If someone has a smooth, hassle free experience working with you they have no problem paying for the work on time and as promised.

how to wow

Customer Experience Strategies That Wow

Educational Website

Having a great website isn't just about engineered SEO to reach the top three on Google. People research what they need before deciding to install, repair, or replace anything in their home, your site should answer all their questions

Online Requests & Booking Options

If a potential customer wants to book your service but has to wait until tomorrow or even Monday to call you and ask for a quote you can likely consider that opportunity lost. Let me show you how to capture those leads any time.

Using a CRM

There are amazing affordable programs to help your small business run like clockwork and wow your customers. These programs help you get organized and manage your day to day without stress.

Focus On Communication

Great customer experiences rely on great communication. Your customers want to know what they can expect, how your service works, and when you are coming to help them. There are many tools to make this easier

Easy Sales Process

It is important to make sure your customer understands your sales process without being walked all the way through. The easier your product is to understand, buy, and use, the more likely your leads will be become loyal customers.

Simple Services

It may seem tempting to offer EVERYTHING in your business but customers want simple, inclusive services. There is great power in mastering what you do over being a jack of all trades, master of none.

Training

Training your team has never been more important to a small business. Setting expectations for your team and giving them the tools to meet them will always come back to you. Well trained teams create positive cultures and nurture customer relationships.

Gamify Goals

Goals can seem pretty daunting if it is just about reaching a number on a report, meeting a quota, or covering your bottom line. Having a set ticket price per visit adds a lot of pressure to every sale. Reachable goals like achieve four approved quotes with upsells gamifies the goal.

let's master your customer experience

ABOUT JANINE

I have worked in the trades for years and in that time I have talked to and served thousands of customers.

This experience has allowed me to observe the result of every decision made in a small business.  

I have had the opportunity to witness how every interaction between a business and their customers can affect a businesses reputation, customer loyalty, and the liklihood of a customer leaving a review or referring a friend to your business.

I have used this experience to create a customer experience that can help any small business in the trades wow their customers and stand above the competition no matter the size. 

I’m here to help you create an amazing experience that is authentic to you, your business, and your goals using simple tools, organic strategies, without big time investments that fall on your shoulders. 

Hopefully we have the chance to work together!

Janine Chambers 
Customer Experience Consultant

let's master your customer experience

ABOUT JANINE

I have worked in the trades for years and in that time I have talked to and served thousands of customers.

This experience has allowed me to observe the result of every decision made in a small business.  

I have had the opportunity to witness how every interaction between a business and their customers can affect a businesses reputation, customer loyalty, and the liklihood of a customer leaving a review or referring a friend to your business.

I have used this experience to create a customer experience that can help any small business in the trades wow their customers and stand above the competition no matter the size. 

I’m here to help you create an amazing experience that is authentic to you, your business, and your goals using simple tools, organic strategies, without big time investments that fall on your shoulders. 

Hopefully we have the chance to work together!

Janine Chambers 
Customer Experience Consultant

Are you ready for Growth?

what my clients say

Janine is awesome! She has helped us in so many different ways. She knows her stuff and is always quick to respond to questions or requests. She has helped us run service software [Jobber], revamped our website. Couldn’t be happier with her services.

Caleb - Elements Sprinkler Co.
what my clients say

Janine is awesome! She has helped us in so many different ways. She knows her stuff and is always quick to respond to questions or requests. She has helped us run service software [Jobber], revamped our website. Couldn’t be happier with her services.

Caleb - Elements Sprinkler Co.

Mastering Customer Experience

This experience has allowed me to observe the result of every decision made in a small business.  

I have had the opportunity to witness how every interaction between a business and their customers can affect a businesses reputation, customer loyalty, and the liklihood of a customer leaving a review or referring a friend to your business.

I have used this experience to create a customer experience that can help any small business in the trades wow their customers and stand above the competition no matter the size. 

I’m here to help you create an amazing experience that is authentic to you, your business, and your goals using simple tools, organic strategies, without big time investments that fall on your shoulders. 

Hopefully we have the chance to work together!

Janine Chambers

Customer Experience Consultant